Cox internet, the Internet Relay Chat network, has suffered a power outage in the UK, affecting about 2,000 users.
The outage was caused by a surge in demand on the internet backbone and a faulty plug, which caused the internet to shut down and fail to reconnect to customers.
Cox has told customers that they should expect to see the outage in the coming days.
Users on the Cox forums have been told to expect to have to wait until next Tuesday (14 July) for an online support call from the company.
The Cox website states that the outage is affecting users in the Midlands and north-east of England.
Coex said the outage affected its UK network, but said the network was being restored.
“Unfortunately, the Coex team has been advised by the power provider to advise that the CoX network will be unavailable for the next few days.
We apologise for the inconvenience and wish you a speedy recovery,” it said in a statement.
“We are working hard to restore as quickly as possible.”
It added that the company had installed new, more efficient switches, and that the network will “be back online in a few days”.
Cox’s outage comes after the US Federal Communications Commission (FCC) ordered the operator of a US company, Cablevision, to upgrade its network to support its broadband services, following a series of incidents that have raised concerns about cable broadband and its reliability.
Cablevision’s new broadband plan requires that customers be able to use all internet services at the same time.
The regulator said it had received an additional request from Comcast for information on the state of its broadband network, which it said had been sent to it by the US government.
Cable and DSL companies have been hit hard by the internet outage.
The company said that it has fixed many of the problems affecting customers and has been working closely with regulators to resolve the problems.
“Cablevision has had a very difficult time with the current infrastructure we are operating in,” Cablevision chief executive Brian Roberts said in the statement.
Mr Roberts said the company’s service would be available to customers who have switched from other providers.
He added that he was working with the FCC and other regulators to help resolve the issues that caused the outage.