I’ve been a Verizon customer for almost a decade.
And I have never used any of its unlimited internet plans.
When Verizon first announced plans to cut its internet service in 2015, many customers were surprised to learn that they would be able to keep their old plans, including unlimited internet and text messaging.
I had no idea that Verizon would be cutting off my unlimited internet plan, so when I heard that the company would be closing off my account, I was thrilled.
It was only a matter of time until I lost my internet.
The internet was shut off on December 1, 2015, but many Verizon customers who used its service in the past still were able to access it on December 7, when the blackout was first announced.
That was just the beginning.
On December 15, 2017, the blackout began.
Verizon shut down its websites and services for almost three days, and then cut off all internet service for a total of five days, ending my service at the end of December.
Verizon did not immediately notify me that it was shutting down my account.
Even though Verizon told me that my account was shut down, I did not know that it would end up shutting down it completely.
Verizon’s website did not show me when my account would be shut down or how long it would take to be shuttered.
After getting back online, I began getting disconnections and slow internet speeds, and I received a phone call on January 1, 2018.
I immediately called Verizon again, but it did not answer.
My internet connection was slow for the first few days, so I was trying to figure out how to get online.
One of the first things I noticed was that Verizon was using the Verizon’s DNS servers to determine my location.
When Verizon shut off my internet, the DNS servers would use my ISP’s location data to determine where I was.
I was getting disconnects, slow speeds, slow websites, and a lot of other annoying things.
As I waited to see if my internet connection would get restored, I noticed a new problem.
Verizon was claiming that it did everything it could to get my internet restored.
But I was not getting my internet back.
So on January 6, 2018, I called Verizon’s customer support and told them what had happened.
They responded by saying, “Your internet service has been disconnected and your account has been shut down.
You can’t call or text us.”
I thought Verizon was being reasonable, but when I explained the situation, they told me I was wrong and that they were going to try to contact me.
But Verizon’s support person never reached me, even though Verizon’s official customer service line was working.
I got disconnected and my internet service was cut off.
What I didn’t know was that my internet had already been disconnected on December 31, 2015.
Virtually all Verizon internet service customers have been disconnected from their Verizon service for months.
And because Verizon has no customer support in the United States, I had no way to get help from Verizon.
It took nearly a year for Verizon to notify me of my disconnection.
I tried contacting Verizon customer service representatives in the States, but they were not answering my calls or answering my emails.
Verizon has now shut down all of its services for a year, and it has no way of getting back to you if you lost your internet service.
This means you are no longer connected to your Verizon service.
At first, I thought Verizon might just be trying to cut off my data plans.
But the more I researched, the more it made sense.
Verizon has been cutting off unlimited internet for customers for years.
Verizon also recently began throttling customers who had too many hotspots.
In 2018, Verizon throttled unlimited data plans for users over 5 Mbps, and now that throttling is taking place, Verizon is cutting off data at that level.
While Verizon has not officially explained the reasons for cutting off internet service, I am sure Verizon will say that it is for a variety of reasons, including increased demand for data.
Unfortunately, Verizon has shut down my Verizon service because it is not willing to fix the problem.
If Verizon continues to disconnect internet for too long, Verizon will be losing customers who are using Verizon’s service.
Verizon may have a choice to shut down your service for free or to pay you to continue using Verizon, and Verizon may be the one paying you to stay on your service.
But in the end, Verizon’s internet service may be just as broken as the Verizon accounts that are disconnected.
Verizon customers should contact their carrier for help with their internet issues.
Read more about Verizon’s disconnection and other data caps.