Verizon said it will take “all necessary steps” to protect its customers from the security breach.
“We do not want to have this happen,” the wireless carrier said in a statement to the Associated Press on Friday.
“Our network is designed to meet the needs of millions of devices.
The attack against Verizon Wireless was not only unprecedented, but also malicious.
It is the work of an individual or group of individuals and we do not wish to have it happen again.”
Verizon said that it is working to improve the security of its networks and is working with the FBI, Homeland Security and other government agencies to find out more about the attack.
Verizon Wireless, which is owned by Verizon Communications Inc., was one of several carriers affected by a massive data breach at Equifax in late October that affected more than 145 million customers and caused a $185 million loss for the U.S. company.
Verizon said at the time that hackers accessed customers’ Social Security numbers and other personal data and had accessed other sensitive financial information.
Verizons spokesman Brian Stoeckler said Friday that the company is working on a plan to help users.
“The company is in the process of upgrading our network to protect against further data breaches,” he said.
The company said it is still working to identify and remove the attack and is using an additional “overlay layer” to encrypt sensitive data.
For the moment, Verizon said that the information that was stolen could not be shared publicly.
At a briefing on Thursday, the company said that while the information was not directly related to the Equifax breach, it was a part of a wider campaign targeting its networks.
According to the Wall Street Journal, Verizon told regulators that the breach had impacted up to 50 million devices.
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